• <Enjoy FREE Shipping with orders above RM150!>

Q. How do I purchase my order on the site?
To order your purchase :-

Click “Add to cart” button on the products you wish to purchase.
Click “X” on the top right of the cart tab to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
From here, you need to select your shipping methods and click “next” button.
Next you'll need to choose your payment method then click “next” button.
Besides that, do reconfirm your billing details and agree on the terms and condition.
Click “Place Order Now” to complete the order.

Q. What are the payment methods available?
Minijoyz offers various kind of Payment Methods as shown below :-
1. Credit Card (Visa or Mastercard)

Q. How to change my account personal information and shipping address?

Log-in your account → Click on “Account” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

Click on “Forgor your Password?” and fill your email that used to register the account in the box.
Click Submit.
A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at hellominijoyz@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped status will not be cancelled.

Q. What is the product's transaction currency?
All products transaction currency will be done in MYR.

Q. How long does the delivery usually takes?
Delivery within Malaysia usually will takes about 3 to 7 working days

Q. I still have doubts!
Sorry that we're unable to clear your doubts in this F.A.Q page. Please kindly send us an email to hellominijoyz@gmail.com for us to address any concerns you may have. Thank you :)

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